![]() White: Callers waiting for an acceptable amount of time.Yellow: Callers waiting longer than desired.You configure grouping of calls into 3 groups: how long the caller has been in the phone system (the actual amount of time the caller has been trying to speak to the correct person).How long the caller has been waiting in the current queue.I have noted a handful of 'lost call in queue' messages and i don't really know what that means. This view displays a list of all the callers waiting in the selected queues, grouped by the amount of time the caller has been waiting. Lost call in queue we have a service desk queue and I was looking at our Event log for 3cx off of the dashboard. In addition, you can change the agent’s presence status, log them in/out of queues, initiate a call to an agent, or drop a call right within the wallboard display. ![]() Actions include invoking commands: Whisper, Barge, and Listen. You can enable it by navigating to the Advanced tab of your Queue settings and selecting the 'Enable Callback' option. In addition to displaying the state of agents, you can also interact with agents using context-aware popup menus. The wallboard separates agents into 5 columns: This view displays a list of all the agents assigned to a filtered list of queues. When there is a call, the extension 001,000 (both extensions are online and log in to the queue state) will ring at the same time, and when both extensions are unavailable, the call will turn to the members in the level 2 skill group.This wallboard provides two different real-time views into the activity of your call center. Here I set 3 levels.Īfter configuring the relevant configuration, we dial the queue number test. ![]() ![]()
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