![]() ![]() It was way too expensive so I called Sears Outlet and cancelled it for a refund. I called several times and they told me to arrange the delivery personally. Sears Outlet told me to call Santa Ana Sears about delivery. I called the day of delivery only to find out they don't deliver it to my area anymore. I was given a delivery date but no one called to confirm the day before. I ordered a refrigerator on 11/6/19 for $1100 including delivery. Stay AWAY from the outlet store/American freight. I really hate to say this because I have held Sears in such high regard for so many years but I think it is time to let Sears go. I did that (foolish I know) and was told that in 7 days I would be billed something like $40.00 per month for this service. There I was automatically transferred to another site where for $5.00 I could pay for advice. Recorded message directs me to "/chat" I did that. I called Sears home services and have been on hold for what seems like more than 60 minutes. SearsOutlet/American Freight will quickly inform you that you cannot receive a refund of your money. ![]() The screen displays an out of balance message. The washer - a Kenmore - is very noisy, bangs and knocks and then stops during the spin cycle about 50% of the time we use it. The dryer, which we have used 3 or 4 times seems to work just fine. This was my first "outlet store" purchase and it was a MAJOR mistake. My prior experiences with Sears has always been 100% positive. ![]() I purchased a washing machine and clothes dryer from SearsOutlet/American Freight in Kansas City MO. ![]()
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